Public services have been tested dramatically during the COVID-19 pandemic.
Across the Commonwealth, states and territories, public services have moved quickly, collaboratively and effectively to deliver their governments’ responses to the crisis. New ways of working and delivering services – across agencies and levels of government – have emerged as public services implement policies to support the lives and livelihoods of Australians.
How profound and widespread are these changes? How likely are they to remain? What are the prospects for a new ‘public service normal’ and what are its impacts, for example, on the federation?
Dr Gordon de Brouwer PSM, IPAA National President, will explore the opportunities and risks presented by these changes, including the significant shifts in decision-making structures and processes, leadership, and service delivery.
|Dr Gordon de Brouwer PSM (speaker)
IPAA National President
This is a pre-recorded event which will be made available online on Thursday, 9 July 2020.