Online Event | A Little Less Conversation, A Little More Action: Design and Systems Thinking in the Public Sector

Join IPAA and the Australian Taxation Office for a live panel event on design and systems thinking.

IPAA is pleased to host an event in partnership with the Australian Taxation Office (ATO) on building knowledge, capability and advocacy for addressing large scale and complex government challenges through the use of design and systems thinking.

Government and the public service face increasingly complex challenges, which involve working at scale. Examples include health, employment services, superannuation and taxation systems. The expectations on public sector designers are changing as they work in larger systems, tackling increasing complexity, ambiguity and interconnectedness. 

This panel will discuss how complex systems thinking has been applied in a range of different government agencies.

Participants will be engaged in activity to use the ATO’s new Systems-Led Design Model, as a way to approach a problem in their own organisation.

Musha Kaur

Misha Kaur (facilitator)
Assistant Commissioner
Australian Taxation Office

Musha Kaur

Dr Nina Terrey (panellist)
Global Chief Methodologist

Jo Wood (panellist)
Director General
ACT Community Services Directorate

Luke Craven Luke Craven (panellist)
Director Foresight
Australian Taxation Office

This event is held in partnership with the Australian Taxation Office.

Event Date: Wednesday 24 June 2020
Event Time: 9:00am - 11:00am AEST
Cost: Complimentary

This is a live-streamed event. 
9:00am - 10:00am will be live-streamed panel discussion via GovTEAMS.
10:15am - 11:00am will be the opportunity to participate in a engagement exercise via Zoom. 
There will be a short group activity as part of the engagement exercise utilising this template, which you are welcome to print prior. 

Access links and details will be sent to registered guests 24 hours prior to commencement.

This event is now closed. If you are interested in attending, please email 

Contact IPAA

ABN: 24 656 727 375
Phone: (02) 6154 9800
Unit 4A, 16 National Circuit,
Barton ACT 2600

Postal Address

PO Box 4349
Kingston ACT 2604

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