A Little Less Conversation, A Little More Action: Design and Systems Thinking in the Public Sector

Join IPAA and the Australian Taxation Office for a panel event on design and systems thinking.

In light of the COVID-19 situation, we are currently exploring how this event will proceed and will update this page as new information becomes available.

IPAA is pleased to host an event in partnership with the Australian Taxation Office (ATO) on building knowledge, capability and advocacy for addressing large scale and complex government challenges through the use of design and systems thinking.

Government and the public service face increasingly complex challenges, which involve working at scale. Examples include health, employment services, superannuation and taxation systems. The expectations on public sector designers are changing as they work in larger systems, tackling increasing complexity, ambiguity and interconnectedness. 

This panel will discuss how complex systems thinking has been applied in a range of different government agencies.

Participants will be engaged in activity to use the ATO’s new Systems-Led Design Model, as a way to approach a problem in their own organisation.

Luke Craven

Luke Craven
ATO Design
Australian Taxation Office

Musha Kaur

Musha Kaur
ATO Design
Australian Taxation Office

This event is held in partnership with the Australian Taxation Office.

Registrations are opening soon.

Event Properties

Event Date Wednesday 24 June 2020
Arrival Time 8:45 AM
Formalities 9:00 AM to 10:30 AM
Networking 10:30 AM to 11:00 AM
Venue ATO Theatre, Canberra City
Contact IPAA

ABN: 24 656 727 375
Phone: (02) 6154 9800
Unit 4A, 16 National Circuit,
Barton ACT 2600

Postal Address

PO Box 4349
Kingston ACT 2604

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