2020 Public Sector Innovation Awards Finalists

Congratulations to the finalists in the 2020 Public Sector Innovation Awards!

The twelve finalists were selected from a strong field of 44 nominations from across the Australian Public Service, demonstrative of the great innovation that is taking place in the public sector. There are four finalists in each category: 'Citizen-Centred Innovation', 'Culture and Capability' and 'Digital and Data'. 

The finalists will go on to produce a five-minute video 'Pitch' which will be presented to a panel of Judges on Tuesday 21 July. The winners will be announced at an Award Ceremony in late July (details to be announced) which will mark the close of Innovation Month 2020

The Public Sector Innovation Awards are a joint activity of IPAA and the Public Sector Innovation Network (PSIN), with the support of EY.

Citizen-Centred Innovation

Department of Education, Skills and Employment

Regional University Centres Program

“Regional University Centres expand access and opportunities for regional and remote tertiary students, offering customised facilities and student services, driven by local communities. Centres provide students with the option to remain in their regional or remote community while undertaking their study online in a fully supported ‘campus-like’ environment.”

Department of Health

Dementia in the community policy co-design

“Dementia in the community project: taking a human-centred design approach to understand the needs of people living with dementia and co-design cross-jurisdictional policy supports.”

Services Australia

JobSeeker Streamlined Claim

"We delivered a streamline digital JobSeeker claim experience to ensure rapid connection to payment for people; reduce the need for staff intervention and remove steps where people need to call or visit us."

Services Australia

Medicare Online Account Redevelopment (MOAR) Project

“The Medicare Online Account Redevelopment Project used customer-centric design techniques to deliver streamlined, more accessible and intuitive digital Medicare services to millions of Australians.”


Culture and Capability

Australian Taxation Office

Australian Taxation Office - Single Touch Payroll

“In partnership with the ATO, harnessing business payroll systems to create an enduring, real-time flow of pay and super information and realise new levels of transparency, compliance and social benefit for the Australian community.”

Australian Trade and Investment Commission (Austrade)


“An innovative digital-based women in leadership initiative to develop the pipeline of women to senior leadership roles. The program focuses on building the people and social capital skills required to lead into the future."

Department of Industry, Science, Energy and Resources

COVID-19 Foresight: Helping DISER decipher COVID-19's impact on Australia and the world

“Combining strategic foresight, design thinking and an intrapreneurial spirit to develop a suite of products that is helping DISER better understand the long-term impacts of COVID-19, plan for strategic risks and opportunities, and build futures literacy across the organisation.”


Department of Parliamentary Services

Classified: Innovative Cyber Security Awareness Program

“Leveraging on public-private partnerships and storytelling methods to develop an innovative and engaging approach to promoting cyber security awareness amongst users.”


Digital and Data

Department of Agriculture, Water and the Environment

Innovations with 3D X-Ray Technology

“Using 3D x-ray technology and creating auto-detection algorithms to identify biosecurity risk at the Australian border. The increase of global trade and tourism means the increase of biosecurity threats, and leveraging innovative technologies and processes ensures the efficient and effective protection of Australia from exotic pests and diseases.”

Department of Education, Skills and Employment

A Data Integration Approach to Improving the Accuracy and Fairness of School Funding

“An innovative approach to the use of data, technology and partnerships to implement a once-in-a-decade change to make non government school funding fair."

Department of Education, Skills and Employment

Supporting Apprentices and Trainees

“Designing — and rolling out in 16 business days — the mechanism to deliver crucial wage assistance to help around 70,000 small businesses across Australia to keep their apprentices and trainees in work during the unprecedented economic downturn created by COVID-19."

Digital Transformation Agency


“An integrated digital notifications platform that allows for secure, timely and accessible communications between Australian government agencies and the public.”


IPAA ACT acknowledges the Traditional Owners and Custodians of country throughout Australia, and their continuing connection to land, sea and community. We pay our respects to their Elders past, present and emerging.

Contact IPAA

ABN: 24 656 727 375
Phone: (02) 6154 9800
Unit 4A, 16 National Circuit,
Barton ACT 2600

Postal Address

PO Box 4349
Kingston ACT 2604

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